Two Paws Down for Paws Up

After sending an email to the sales rep at Paws Up questioning the two charges on my credit card (there should have been no charges.) She responds with, "Oh, by the way, you will see a charge on your card once we ship your departure gift."

WHAT?

You are unthoughtful in your gift selection--choosing a large item that is illegal to carry-on a flight, and then you tell me you'll ship it, and then turn around and CHARGE ME to have it shipped?  Thank you, but you can keep your grilling fork.

I'm not paying for a gift I never asked for...geez. Is this how you treat your VIPs? If so, why would I bring my groups to your resort again?  Maybe I'm missing something? You may want to spend sometime with Katie from Concierge. She is the only person I met at your Resort who has any clue about the meaning of luxury hospitality...